The gap between induction training and the reality
of frontline support work is where incidents happen.
This workbook exists to close that gap
Frontline support work asks
everything of you.
Every shift brings something different. A participant in distress.
A moment that escalates before you can name what changed.
A situation where you need to think clearly, respond safely, and document accurately, all at once.
This workbook gives you the framework to do exactly that.
Clinically informed, practically written, and designed for the reality of the work you actually do.
INTRODUCING
Frontline Safety and Behaviour Response Training:
The Complete Clinical Workbook
Written by Joanne Eussen, Registered Nurse and Master of Mental Health Nursing, with over sixteen years of experience in community and frontline mental health settings.
This workbook delivers the complete Frontline Safety and Behaviour Response Training program in a format built for
print-based learners, with additional content developed exclusively for this edition.
Built around the Frontline Stability Model™, it guides support workers through a clear, repeatable four-step process that applies across every complex frontline situation.
Observe. Interpret. Respond. Record.
This is not a theory textbook. It is a working document, designed to be written in, returned to, and used on shift,
in supervision, and in team meetings long after it is first completed.
What's inside?
15 clinically informed lessons covering professional boundaries, risk recognition, escalation response, aggression management, suicide response, mental state observation, fatigue management, documentation, and safe handover.
Plus exclusive content developed for this edition:
The Behaviour Chain Principle™, an original framework for understanding why people do what they do.
The 5 P's behaviour change framework, a practical clinical tool for identifying physical causes of behaviour change.
A full capstone learning scenario following Peter, Sarah and Mark across a realistic five-moment shift.
20 plus printable worksheets for individual reflection, supervision, and team meetings.
A clinical glossary and a dedicated guide for team leaders and supervisors.
Who is this for?
This workbook was written for frontline NDIS and disability support workers, mental health peer workers, community care workers, team leaders, coordinators, and organisations building workforce capability.
If you have ever stood in a difficult moment on shift and wished you had a clearer framework, this workbook is for you.
If you lead a team and want every worker responding consistently and safely, this workbook is for your whole team.
About the Author
Joanne Eussen is a Registered Nurse with a Master of Mental Health Nursing and sixteen years of experience in community and frontline mental health settings.
She is the founder of The Resilience Echo, which delivers clinician-developed training and resources for NDIS frontline teams and the organisations that support them
The Offer
Frontline Safety and Behaviour Response Training
The Complete Clinical Workbook for
Frontline Support Workers
Paperback, 116 pages $69.99 AUD
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Also from The Resilience Echo
The Behaviour Chain Principle: Understanding Why People Do What They Do
An original framework for understanding why people do what they do. Available in paperback and as an instant PDF download. www.theresilienceecho.com/the-behaviour-chain-principle
NDIS Frontline Safety and Behaviour Response Training
Clinically informed safety and behaviour response training for NDIS frontline teams.
Online, self-paced, immediate access.
www.theresilienceecho.com/ndis-frontline-training
Free Resource The NDIS Frontline Safety Checklist.
A practical tool for frontline teams. No cost.
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